RapidSOS: Train Derailments
Delivering critical hazmat information in train derailments 🚂
Detailed workflows and solutions for this project are hidden under NDA.
Over the last decade, an average of 1,300 train derailments occurred each year, accounting for 61% of all train accidents. For derailments involving hazardous chemicals, timely access to cargo and hazmat data is one of the most critical factors for first responders.
Our team at RapidSOS partnered with Norfolk Southern to build out a safety platform to digitally deliver that information and assist emergency professionals in derailment events.
Role
As the lead designer for this project, I designed end-to-end workflows for the 911 telecommunicators, train dispatchers, and first responders from the start of an incident being reported to when responders arrive on scene. I also conducted research with train dispatchers and emergency communications centers today to learn how our new solution could streamline existing processes, and worked closely with development teams to resolve challenges while building out the new solution.
