Designed an automated 911 call review platform that transcribes emergency calls, scores them against dispatch guidelines, and flags coaching moments for supervisors. Replaced slow manual sampling with 100% call coverage and scaled to handle 50,000+ monthly calls for enterprise partners.
Led the 0→1 design for RapidSOS Emergency Detection, a system that instantly alerts corporate security teams when 911 calls are made on their property. Designed core features like geofence alerts, AI call classification, and real-time incident grouping. Used by security teams at Fortune 500 companies, and deployed for site security at Super Bowl LX.
Read MoreRedesigned Blackbaud’s nonprofit email platform, Luminate Online. Modernized the interface and streamlined email creation workflows, boosting platform adoption by +14% and ease-of-use scores by +33%.
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Enforcing design system usage with automated gates for AI- and human-written UI.
Read moreComing soon.
Under construction